Legal Document

okvk Terms and Conditions

Please read these terms carefully before using our platform — ensuring full transparency about your rights and responsibilities is our commitment.

Effective Date: 1 January 2026 — Last Updated: March 2026

Important: By registering on the okvk platform, you confirm that you have fully read, understood and agreed to these terms and conditions. Only individuals aged 21 or above may use this platform.

Table of Contents

01 General Provisions

okvk (hereinafter referred to as the "Platform", "we" or "our") is an online gaming service provider offering slot games, live casino and sports betting services for users in Bangladesh.

These terms and conditions ("Terms") apply to the use of the okvk website and application. By accessing or using the platform, you agree to be legally bound by these Terms. If you do not agree with these Terms, please refrain from using the platform.

These Terms, together with our Privacy Policy and Responsible Gaming Policy, form a complete agreement. All these documents should be read together and carry equal legal obligation.

okvk reserves the right to modify these Terms at any time. Registered users will be notified of significant changes via email or in-platform notifications.

02 Account Registration and Eligibility

2.1 Age Requirement and Legal Eligibility

To open an account on okvk and use any service on the platform, you must be at least 21 years of age. Accounts found to belong to minors will be closed immediately and all deposited funds will be returned.

Each user may open only one account. Creating multiple accounts for the same person is strictly prohibited.

2.2 Registration Information

At the time of registration, you must provide accurate and complete information, including:

  • Your full legal name (as per your national identity card)
  • A valid email address
  • Date of birth
  • Correct mobile number
  • Current address

okvk reserves the right to cancel the account and forfeit all funds if false information is provided. If you need to update your information, please contact the support team.

2.3 One Account Policy

Operating multiple accounts from the same person, household, address, IP address or device is strictly prohibited. If this rule is violated, all associated accounts will be permanently closed and all bonuses will be cancelled.

03 Account Security and Verification

3.1 Password Protection

It is your responsibility to keep your account login details (username and password) completely confidential. Never share this information with any third party. okvk will never ask for your password via email or chat.

If you suspect unauthorised access to your account, change your password immediately and notify our support team. okvk will not be liable for third-party activity if you have shared your login details yourself.

3.2 Identity Verification (KYC)

okvk may request the following documents for account verification at any time:

  • Scanned copy of National Identity Card (NID) or passport
  • Recent utility bill or bank statement (as proof of address)
  • Documents related to your payment method (to confirm ownership of bKash, Nagad, Rocket accounts)

Withdrawals may be held until the verification process is complete. This process is carried out for your security and the protection of your funds.

04 Deposit and Withdrawal Policy

4.1 Deposits

The following methods are accepted for depositing funds on okvk: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳300 (three hundred taka). Deposited funds will be added to your account in Bangladeshi Taka (BDT).

The deposit process is generally instant. However, if there is a delay due to a technical issue, please contact the support team. Deposits from third-party accounts are not accepted — only the registered user's own mobile banking or bank account may be used.

4.2 Withdrawals

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 1 hour. All withdrawals will be returned via the same method used for the deposit (i.e., if deposited via bKash, the withdrawal will go back to bKash).

Completing account verification is mandatory before making a withdrawal. okvk reserves the right to reject or hold a withdrawal request in cases of incomplete verification, ongoing bonus wagering requirements or suspicious activity.

4.3 Deposit and Withdrawal Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). If currency conversion is required, the prevailing exchange rate will apply and the user will be notified in advance.

05 Bonuses and Promotional Offers

5.1 Welcome Bonus

okvk offers new members a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳5,000, your account will have a total of ৳10,000 (৳5,000 deposit + ৳5,000 bonus).

5.2 Wagering Requirements

A 25x wagering requirement must be met to withdraw the welcome bonus. This means you must place bets totalling 25 times the bonus amount. For example, if you receive a ৳5,000 bonus, you must place a total of ৳125,000 in bets.

Different contribution rates for specific game categories may apply toward meeting the wagering requirement. For details, please refer to the specific terms of each offer or contact the support team.

5.3 General Bonus Terms

  • Each user may claim each offer only once.
  • If there is evidence of bonus abuse or bonus hunting, the account will be cancelled.
  • Bonus funds cannot be withdrawn directly — they convert to real funds only after the wagering requirement has been met.
  • Bonuses are generally valid for 30 days. Expired bonuses will be cancelled automatically.
  • okvk reserves the right to modify, suspend or cancel any bonus offer.

06 Gaming Rules

6.1 Game Rules

Each game has its own rules, which can be found in the interface of the relevant game. It is the user's responsibility to read those rules before playing. If a technical error in a game causes an abnormal result, the bets for that round may be voided and funds returned.

6.2 Software Providers

okvk's game library includes games from multiple internationally recognised software providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt. Game results are determined by an RNG (Random Number Generator) and are audited by third parties.

6.3 Technical Issues

If a game cannot be completed due to a lost internet connection, website downtime or other technical issues, the amount staked in the ongoing bet will generally be refunded. However, each game provider's own technical failure policy may apply.

07 VIP Program and Loyalty Rewards

okvk's VIP Program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback is provided at each tier:

  • Bronze: up to 0.4% weekly cashback
  • Silver: up to 0.8% weekly cashback
  • Gold: up to 1.1% weekly cashback
  • Platinum: up to 1.5% weekly cashback

Users are promoted to higher tiers based on their regular participation and activity. Platinum tier members receive additional benefits including a dedicated account manager, priority withdrawals and invitations to special events.

Cashback is calculated every Monday and credited to the account by midnight Bangladesh Standard Time (BST, UTC+6). Wagering requirements may also apply to cashback amounts — the support team can provide full details.

08 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation:

  • Registering using a false identity or forged documents
  • Creating or operating multiple accounts
  • Abusing or manipulating the bonus system
  • Using software, bots or automated systems to play games
  • Money laundering or suspicious financial transactions
  • Any hacking or manipulation attempt to influence game results
  • Deceiving or causing harm to other users
  • Operating an account using third-party funds
  • Running unauthorised advertising using the platform's name or brand

If any of the above activities are proven, okvk reserves the right to permanently close the account without notice and forfeit all balances.

09 Account Suspension and Closure

9.1 Account Closure by okvk

okvk may temporarily or permanently close any account in the following circumstances:

  • Violation of these Terms
  • Suspicion of fraudulent or deceptive activity
  • Failure to cooperate with account verification
  • Direction from law enforcement authorities
  • The need to protect technical or financial security

9.2 Account Closure by the User

You may request to close your account at any time. Please contact the support team. Ensure all valid balances are withdrawn before the account is closed. For self-exclusion related to responsible gaming, please visit the Responsible Gaming page.

10 Responsible Gaming

okvk is firmly committed to responsible gaming. We believe gaming should be a form of entertainment, not a source of financial stress.

The following tools are available on our platform:

  • Setting deposit limits (daily, weekly, monthly)
  • Setting betting limits
  • Taking a break (Cool-off period)
  • Self-exclusion — for a set period or permanently
  • Reality check reminders

If you feel that gaming is becoming a problem for you or your family, please contact our 24/7 support team or visit the Responsible Gaming page.

11 Privacy & Data Protection

okvk places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology, which keeps all your data and transactions secure.

Detailed information on how we collect, use, and store your data can be found in our Privacy Policy. Your personal information will never be sold or shared with third parties — it will only be shared with parties necessary for platform operations (such as payment providers).

You may request to view, correct, or delete your stored information. To do so, please contact our support team.

12 Limitation of Liability

okvk will not be held liable in the following cases:

  • If gaming is disrupted due to internet service interruption or issues with the user's own device
  • If unauthorized access to an account occurs because the user shared their login credentials
  • Issues caused by third-party software or payment providers
  • Force majeure situations (natural disasters, cyberattacks, government directives, etc.)
  • Financial losses incurred by the user as a result of authorized gaming

okvk's maximum liability in any case will be limited to the value of the transaction in question.

13 Dispute Resolution

For any dispute or complaint, please contact our support team first. We provide assistance in Bengali via live chat 24/7, and complaints can also be submitted by email.

Our support team will provide an initial response within 72 hours of receiving a complaint. Complex matters may require up to 14 business days to investigate.

If a user is not satisfied with okvk's decision, the matter may be referred to an independent arbitrator or mediator. okvk is committed to cooperating in this process.

14 Changes to Terms

okvk reserves the right to partially or fully amend these terms at any time. For significant changes, registered users will be notified by email or in-platform notification at least 7 days before the effective date.

If you continue using the platform after changes take effect, you will be automatically considered to have accepted the new terms. If you do not agree to the new terms, please request closure of your account.

The date of the most recent update will always be shown at the top of this page. An archive of previous versions is available from the support team.

15 Contact & Support

If you have any questions or need clarification about these terms, please contact our support team:

Our support team is available seven days a week, twenty-four hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6). We are ready to assist you with any gaming, payment, or account-related issues.

For more details, you can also visit our FAQ page and About Us page.